Terms and Conditions | Laser Clinics United Kingdom

Website Terms & Conditions

Thank you for visiting our website https://www.laserclinics.co.uk/. On this page of the website, the term ‘Laser Clinics UK’ or ‘LCUK’ or ‘us’ or ‘we’ refers to LASER CLINICS UK MANAGEMENT LTD 10747127 (trading as Laser Clinics United Kingdom) and its associated entities. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Laser Clinics UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with UK Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website are subject to the laws of UK.

Booking and Purchase Terms & Conditions

Thank you for choosing a Laser Clinics UK clinic. These Booking and Purchase Terms and Conditions (Terms) apply when you make a booking and/or purchase through our website (https://www.laserclinics.co.uk/) (Website), via telephone, or in-person at a Laser Clinics UK clinic.

By making a booking or purchase you agree to these Terms with your Chosen Clinic (as defined in section 1.1 below). References in these Terms to 'we', 'us', and 'our' are references to your Chosen Clinic.

You should review these Terms carefully and not proceed with a booking or purchase if you do not agree. You should also review the Laser Clinics UK Website Terms & Conditions and Laser Clinics UK Privacy Policy, which outline (as applicable) the additional terms that apply to the use of the Website, and provide information on how your personal information is handled by Laser Clinics Group Entities (as defined in section 1.1 below).

Agreement

1.1 Formation of agreement with your Chosen Clinic

These Terms are agreed between you and your Chosen Clinic. You do not have any entitlement to receive goods and/or services from any other Laser Clinics Group Entity.

(a) You agree that you enter into these Terms with the clinic that:

(i) you have indicated is your 'preferred clinic' either on the Website or via phone; or

(ii) such clinic that you make an in-person booking with,

the company details of the respective clinic are as listed here

(your Chosen Clinic).

(b) You acknowledge and agree that you are making a booking with and/or purchasing a right to receive goods and/ or services from (as applicable) your Chosen Clinic only and are not making a booking with and/or purchasing a right to receive goods and/or services from any other Laser Clinics UK entity, including franchised clinics listed here, Laser Clinics UK Management Ltd, UK Skin & Laser Clinics Limited, LCA Franchising Pty Ltd or any ‘related body corporate’ or a ‘related entity’ (Laser Clinics Group Entities).

(c) Subject to local law, you agree that your sole rights and entitlements are with your Chosen Clinic, and you agree not to take any action against any other Laser Clinics Group Entity in connection with these Terms.

1.2 Client consent form

You agree that you will be required to agree to additional terms with your Chosen Clinic before you receive relevant goods and/or services, including (without limitation) the client consent form.

1.3 Additional terms for particular services and promotions

(a) For certain services, campaigns, promotions, or contests, additional terms and conditions may apply. You can find information on these terms and policies at: Current Promotional Terms & Conditions.

(b) You acknowledge that if you want to receive certain services or participate in a campaign, promotion, or contest, you agree to those applicable terms and conditions. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

1.4 Assignment

(a) Subject to clause 1.4(b), we may assign these Terms to any other Laser Clinics Group Entity without your consent.

(b) We may only assign these Terms to a Laser Clinics Group Entity within a reasonable distance of your Chosen Clinic, and that is capable of performing the obligations owed to you, or otherwise with your consent (not to be unreasonably withheld or delayed).

Accounts

2.1 General

To make a booking or purchase through the Website, you must register for, and hold, an account for your use of our customer portal (Account and Portal). You must not create an account on behalf of another person. To create an Account, you:

(a) must be at least 18 years of age;

(b) must possess the legal right and ability to enter into a legally binding agreement with us; and

2.2 Collection of personal information

As part of making a booking and/or purchase, you will provide us with personal information, including your full name, date of birth, and contact details (such as your email and phone number). We collect personal information about you in order to process your booking and/or purchase, provide you with marketing materials, news, and promotional offers from us, and for purposes otherwise set out in the Privacy Policy.

The Privacy Policy also explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint.

You must ensure any information you provide us is accurate and current.

2.3 Account Security

When you register and activate your Account, you can choose your username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under your Account.

2.4 Cancellation and suspension

(a) You may cancel or suspend your Account at any time by emailing cancelmyaccount@laserclinics.com.au. Where you cancel or suspend your Account, you will no longer be entitled to access your Account.

(b) We may restrict, suspend, or terminate your Account or your access to the Portal, including any material (including all text, graphics, logos, audio, and software) made available to you through the Portal (Content), or any feature of the Portal at any time, provided that we will seek to provide you with reasonable notice of such restriction, suspension or termination where practicable and having regard to the nature and circumstances of any potential breach of these Terms.

(i) you are, or we reasonably suspect that you are, in breach of:

(a) these Terms; or

(b) any applicable law;

(ii) we reasonably believe that we or any Laser Clinics Group Entity are, or are likely to be, in breach of law or brought into disrepute, as a result of the provision of, or your use the Portal; or

(iii) we are required to do so in order to comply with an order, instruction or request of a regulatory authority.

(d) To the extent that you object to the suspension or cancellation of your Account or access to the Portal under 2(c)(i) or (ii) above, you must lodge a written objection to cancelmyaccount@laserclinics.com.au within 30 days which we must then consider and respond to in writing within 30 days.

Accuracy, completeness, and timeliness of information

We use all reasonable attempts to ensure the accuracy and completeness of the information we provide to you, however the information on the Portal and as otherwise provided to you is not comprehensive, and material we provide is intended to provide a summary of the subject matter covered.

We recognise that you have statutory rights, to the maximum extent permitted by that law, , we make no warranties or representations about the Portal or the Content, including warranties or representations that they will be complete, accurate or up to date, that access will be uninterrupted or error-free or free from viruses, or that the Portal will be secure.

To the extent permitted by applicable law, including the ACL, save for instances of our fraud, negligence and wilful misconduct, we are not liable to you or anyone else if errors occur in the information made available to you, or if that information is not up to date. We may, from time to time and without notice, change or add to the information, products or services we provided. However, despite best efforts, we cannot guarantee that information made available to you is always updated with the very latest information.

To the extent that we change our service offering, however, and you have pre-booked for that service, you will be able to cancel that booking and will be offered a full refund (for any pre-purchased services).

Linked sites and resources

The Portal may contain links to websites and resources operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

Bookings and purchases

5.1 Bookings (general)

(a) When you make a booking, you will be asked to provide certain information to assist us in finding an appropriate service for you. You must provide accurate and current information to us to ensure we can find the most appropriate booking for you.

(b) While we will use our best efforts to ensure that we can deliver the relevant service at your booked time, subject to applicable law, we make no guarantee that we will be able to deliver the relevant service at the booked time.

(c) If we cannot deliver your booked service at your booked time, we will use best efforts to find an alternative suitable time and, to the extent that we cannot find a suitable for both you and your Chosen Clinic, we will offer you a full refund.

(d) When you make a booking, you agree to pay in full the cost of those goods and/or services to your Chosen Clinic, including any taxes and charges that may apply.

(e) All bookings placed are subject to confirmation and acceptance by your Chosen Clinic and may be subject to change upon reasonable notice to you.

5.2 Website bookings

(a) You may book appointments through the Portal. You acknowledge that you will need to select your Chosen Clinic.

(b) After making a website booking, you will receive a communication from your Chosen Clinic confirming your booking.

5.3 Telephone bookings

(a) You may make bookings via telephone. We will advise you that your call is being recorded and by proceeding with the phone call, you consent to the audio recording and for its release to be used for the purposes of your Chosen Clinic providing goods and/or services to you and any conversations in relation to your arrangements with your Chosen Clinic.

(b) After making a telephone booking, you will receive a communication from your Chosen Clinic confirming your booking.

5.4 Purchases (general)

(a) When you make a purchase of goods and/or services you will be prompted to pay the relevant cost of those goods and/or services including any taxes and charges that may apply via the Website or telephone (as applicable). You acknowledge that any treatments are subject to consultation and suitability, and our treatment terms and conditions.

(b) Except where prohibited by law, we may limit the number or type of goods and/or services available for purchase by you.

5.5 Refunds and cancellations

Subject to applicable consumer law, you agree and acknowledge that if you wish to change your booking or make a cancellation, your rights and obligations are set out in the Laser Clinics Cancellation and Refunds Policy.

Medical disclaimers

6.1 No professional medical or healthcare advice

(a) You agree that the Content is of a general nature and does not constitute professional medical or healthcare advice, diagnosis, or recommendation of treatment and are not intended to, nor should they be used to, replace professional medical advice. In no circumstances should any Content be relied upon without independent consideration and confirmation by a qualified medical practitioner.

(b) Subject to applicable consumer law, we make no representations or warranties with respect to any treatment, action, suitability or application of medication or preparation by any person whether based on the Content or not. In no circumstances will we be liable for any direct, indirect, consequential, special, exemplary or other damages arising from the same, save for instances of our fraud, negligence and wilful misconduct.

(c) Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment before undertaking a treatment regimen.

6.2 Adverse reaction policy

(a) We take pride in all of our doctors, nurses, and therapists, who are trained to the required standard. In the unlikely event that you experience a side effect, we will require reasonable time and information to investigate your concern.

(b) You must provide your full co-operation during this time, which may include (where reasonable) telehealth consultations for assessment and or review of your circumstances by relevant manager of your Chosen Clinic, and/or our doctors, nurses and therapists.

6.3 Suitability of goods

(a) Goods must only be used for their intended purpose and in accordance with the relevant instructions, precautions, and guidelines. You are responsible for ensuring that the goods are suitable for you and seeking appropriate professional medical advice.

(b) Without limiting paragraph 6.3(a):

(i) you should always check the ingredients for goods to avoid potential allergic reactions; and

(ii) you acknowledge that not all goods are suitable for all skin tones. If using prescription medications (oral or topical), pregnant, breastfeeding, or suffering from a specific health condition, you should seek advice from an appropriate medical practitioner or therapist before adopting any new goods or regime.

(c) Subject to applicable consumer law, we give no warranty and make no representation, express or implied, as to the suitability, adequacy, or appropriateness of the goods for you or fitness of the goods for a particular purpose.

(d) If any minor uses any product purchased through the website, it should be only after the parent or legal guardian has discussed the product with the minor's doctor.

Intellectual property rights

(a) Unless otherwise indicated, we own or license from third parties all rights, titles, and interests (including copyright, designs, patents, trademarks, and other intellectual property rights) in the Portal and in all Content.

(b) Your use of and access to the Portal and any Content does not grant or transfer any rights, title, or interest to you in relation to the Portal or the Content. However, we do grant you a licence to access the Portal and view the Content on the provisions of these Terms and as otherwise expressly authorised by us and/or our third-party licensors.

(c) You may, from time to time, provide us with ideas, know-how, methodologies, comments, or suggestions relating to the Portal and our services and products (Feedback). If you do:

(i) all intellectual property rights in the Feedback, and anything created as a result of that Feedback (including new material, enhancements, modifications, or derivative works) vest in, and are owned solely by, us; and

(ii) we may use or disclose the Feedback for any purpose.

Liability

(a) To the maximum extent permitted by applicable consumer law, we make no representations or warranties, express or implied, regarding any matter including , fitness for a particular purpose or use in relation to any goods or services supplied by a Chosen Clinic.

(b) These Terms will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any goods or services pursuant to these terms of any applicable law in the UK.

(c) Subject to local consumer protection and any rights you may have under these laws, you hereby acknowledge and agree that your Chosen Clinic and each Laser Clinics Group Entity their affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, the provision of our services, including an allergic reaction, save for instances of our fraud, negligence or wilful misconduct.

(d) Subject to law, you hereby acknowledge and agree that your Chosen Clinic and each Laser Clinics Group Entity and their affiliates, officers, directors, employees, and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our services unless that allergic reaction is caused by our gross negligence or wilful negligence.

Jurisdiction and governing law

These Terms are governed by the laws of England and Wales and. By agreeing to these Terms, you submit to the non-exclusive jurisdiction of the courts of England and Wales.

Updates

We may (in our sole discretion) modify, update or replace any or all of these Terms from time to time by providing reasonable prior written notice of the update to the Terms, including details of the relevant changes.

This notice may be provided via email, SMS or a message on the Portal. Continued use of the Portal, our goods and/or services following the reasonable notice period and implementation of the update shall be deemed

Current Promotional Terms & Conditions

Black Friday Sale: 60% off Laser Hair Removal & Selected Skin treatments

Receive 60% off Laser Hair Removal and Selected Skin Treatments (Core Skin: Microdermabrasion, Skin Needling, LED & Peels)

Exclusions: The 60% off discount is not valid for Laser Hair Removal “add on” areas, eyebrows or underarms; Advanced Skin Treatments, HydraFacial Treatments, Skin Treatment Packages, skincare products or Cosmetic Injectables.
Not to be used in conjunction with any other offer or promotion, including but not limited to the 50% off first treatment offer to new clients, and third-party discounts offered by third parties. 
Bookings must be made prior to treatment and bookings are subject to availability.
There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.
With the laser hair removal areas that are sold as a combination treatment area package, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.
The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.
Promotion period starts on 19 November 2024 and ends 2 December 2024. Offer may be withdrawn or extended at any time.  Offer may be withdrawn or extended at any time.
All sales are subject to our standard Terms and Conditions, including cancellation and refund policy. You can find these here: https://www.laserclinics.co.uk/terms-and-conditions/

Tiered Pricing

Laser Hair Removal Tiered Pricing

This promotional offer applies to treatments purchased in one transaction in accordance with these terms and conditions.

The Promotion is:

Receive 20% off the purchase price of selected Laser Hair Removal treatment areas when 3 to 5 of the same treatments are purchased. 

Receive 30% off the purchase price of selected Laser Hair Removal treatment areas when 6 to 9 of the same treatments are purchased. 

Receive 40% off the purchase price of selected Laser Hair Removal treatment areas when 10+ of the same treatments are purchased. 

The promotion applies to:

Laser Hair Removal treatments excluding the treatments below -

The promotion does not apply to Laser Hair Removal “add on” areas, full body or Laser Hair Removal Underarms

Not to be used in conjunction with any other promotion, including but not limited to welcome Offers, Event Offers, and discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability and the Laser Clinics booking terms and conditions.

The discount is calculated using the standard single treatment price, and not areas already reduced as part of this campaign or another promotion.

There is no limit on the number of treatments that can be purchased, however, payment must be made in full, in one transaction and the terms of our Cancellations and Refunds policy continue to apply.

With the laser hair removal areas that are sold as a combination treatment area package, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

The offer may be withdrawn or extended at any time.

All sales are subject to our standard Terms and Conditions, including cancellation and refund policy. You can find these here: https://www.laserclinics.co.uk/terms-and-conditions/

Skin Tiered Pricing

10% off when you purchase 2-3 of the same Skin treatment

20% off when you purchase 4-5 of the same Skin treatment

30% off when you purchase 6+ of the same Skin treatment

The offer is not valid on selected BBL (BBL Full Body, BBL Face/Neck/Decolletage, BBL Shoulders/Back/Arms, BBL Hero Forever Clear Acne Forehead, BBL Hero Forever Clear Acne Lower Face, BBL Hero Forever Clear Acne Mid Face, BBL Hero Hands), Hydrojelly Mask Duos, Skinstitut® products, skin packages, skin journeys, or add ons

Not to be used in conjunction with any other offer or promotion, including but not limited to the 50% off first treatment offer, or any discounts offered by third parties.

There is no limit on the number of treatments that can be pre-purchased however the Pre-pay policy on use and redemption applies. This policy can be viewed on our website.

The treatments must be redeemed at the clinic location where originally purchased.

Online Welcome Offer

Receive 50% off the full price of your first online purchase of Laser Hair Removal or Skin Treatment.

The promotion can be redeemed as follows:

New customers must enter their first name and email address onto the ‘Welcome’ sign up website pop up
Email containing the promo code for 50% off full price will be sent to the email address
To redeem this offer, customer must be signed into their online account, or create an online account to activate promo code in order to redeem.
Code is to be applied at cart at time of checkout. One (1) promo code per transaction per customer.

The 50% off discount is not valid for Laser Hair Removal “add on” areas, eyebrows or underarms; JLo Beauty Deluxe HydraFacial, Bodyskulpt, and Cosmetic Injectables.

Not to be used in conjunction with any other offer or promotion, including but not limited to the 10% off first treatment offer to new clients, and third-party discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Promotion period starts on 3 September 2024. Offer may be withdrawn or extended at any time.

All sales are subject to our standard Terms and Conditions, including cancellation and refund policy. You can find these here: https://www.laserclinics.co.uk/terms-and-conditions/

In Clinic Specific Promotions (In-clinic only)

New Client Welcome Offer

This offer applies to individuals new to Laser Clinics United Kingdom only.
This promotional offer applies to the first purchase in one transaction in accordance with these terms and conditions.
The Promotion is:
- Save 50% on Laser Hair Removal Treatments (first purchase)
- Save 50% on Skin Treatments (first purchase)
- Save 20% on Injectable Treatments (first purchase)
This offer is only available to redeem in-clinic.
The promotion applies to: Laser Hair Removal, Skin Treatments and Injectable Treatments excluding the treatments below -
The promotion does not apply to Laser Hair Removal Underarms, Full Body, and “Add On” areas - (Lip, Chin, Snail Trail, Behind, Areola Add Ons)
The promotion does not apply to HydraFacial Platinum JLO Beauty, Skinstitut products, skin packages, skin journeys, Skin treatments sold as bundles including Face/Neck/Decolletage, Skin Add-Ons.
This promotion cannot be used with any other promotion, including discounts offered by third parties.
Bookings for all treatments must be made prior to treatment and bookings are subject to availability and the Laser Clinics United Kingdom booking terms and conditions.
The discount is calculated using the full price of treatments, and not areas already reduced as part of this campaign or another promotion.
With the Laser Hair Removal Treatments that include more than one area, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.
Please see terms and conditions of sale and booking and cancellations and refund policy for other details about services at Laser Clinics United Kingdom.
This offer may be withdrawn or extended at any time.

Neighbour Offer: Receive 50% off Laser Hair Removal and Skin Treatments

The 50% off discount is not valid for Laser Hair Removal “add on” areas, eyebrows or underarms; JLo Beauty Deluxe HydraFacial, Bodyskulpt and Cosmetic Injectables

Not to be used in conjunction with any other offer or promotion, including but not limited to the 10% off first treatment offer to new clients, and third-party discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

With the laser hair removal areas that are sold as a combination treatment area package, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Promotion period starts on 3 September 2024. Offer may be withdrawn or extended at any time.

Offer may be withdrawn or extended at any time.

All sales are subject to our standard Terms and Conditions, including cancellation and refund policy. You can find these here: https://www.laserclinics.co.uk/terms-and-conditions/

Black Friday 30% Off Skinstitut

The terms and conditions of this promotion are:

This promotion is valid in Laser Clinics in accordance with the below terms and conditions.

The promotion is:

Receive 30% off all full-price Skinstitut products, excluding kits and Vitamin C Ceramide Moisturiser.
Offer valid for purchase in Laser Clinics only from 19.11.24 – 02.12.24 or while stocks lasts.
This promotion cannot be used in conjunction with any other Skinstitut offer, including discounts offered by third parties and any multi-buy purchases that already have a discount applied.
This promotion is also available for online purchases at skinstitut.com.
There is no limit on the number of products that can be purchased, however, payment must be made in full. And purchases must be for personal use only, not eligible for commercial volumes.

Refer a Friend

Refer a Friend Offer: Receive a £25 voucher for you and a friend

For existing customer:

Receive a £25 voucher reedeemable against future treatments when you refer a friend to your registered clinic. £25 credit will be automatically added to your account once the friend has made a purchase worth £50 or more. Friend must be a new client of Laser Clinics UK to qualify.

Not to be used in conjunction with any other offer or promotion, including but not limited to the 10% off first treatment offer to new clients, and third-party discounts offered by third parties. 

Card must be surrendered and used by the person it was originally awarded at their specified Laser Clinics United Kingdom clinic. Offer is not valid on any skincare products..

Full T&Cs apply. For more information ask in store.

Voucher must be shown in clinic to redeem the offer. Offer is not valid on any skincare products.

The £25 voucher must be used in one transaction and no change will be given.

For new customer:

Receive a £25 voucher redeemable on your next Laser Hair Removal or Skin treatment when referred by a friend and present a referral voucher in clinic. Only valid for new clients of Laser Clinics UK.

Card must be surrendered and used by the person it was originally awarded at their specified Laser Clinics United Kingdom clinic.

Bookings must be made and the promotion must be mentioned prior to the treatment. Promotion can only be redeemed by the person who has been referred to Laser Clinic for their first treatment.

Offer is not valid on any skincare products.

Voucher must be shown in clinic to redeem the offer. Offer is not valid on any skincare products.

The £25 voucher must be used in one transaction and no change will be given.

Affiliate Offers

40% off Laser Hair Removal and Skin treatments

Receive 40% off the full price of any Laser Hair Removal or Skin treatment purchased online.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for Laser Hair Removal “add on” areas, eyebrows or underarms, HydraFacial JLO Beauty Booster Treatment, cosmetic injectables or skincare products.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

Not to be used in conjunction with any other promotion, including but not limited to the 10% off first treatment offer and discounts offered by third parties.

Offer valid online only.

Offer may be withdrawn or extended at any time. All sales are subject to our standard terms and conditions, including cancellation and refund policy.

40% off single full price Skin treatments:

Receive 40% off the single full price of any Skin treatment purchased online.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for HydraFacial JLO Beauty Booster treatment, cosmetic injectables or skincare products.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

Not to be used in conjunction with any other promotion, including but not limited to the 10% off first treatment offer and discounts offered by third parties.

Offer valid online only.

Offer may be withdrawn or extended at any time. All sales are subject to our standard terms and conditions, including cancellation and refund policy.

Totum: 40% off Laser Hair Removal and Skin treatments

Receive 40% off the single treatment purchase price of Laser Hair Removal treatment areas or Skin treatments for Totum members.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for HydraFacial JLO Beauty Booster Treatment, Laser Hair Removal “add on” areas, eyebrows or underarms.

Not to be used in conjunction with any other promotion, including but not limited to welcome Offers, Event Offers, and discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

With the Laser Hair Removal areas or Skin treatments that are sold as a combination treatment area package, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Offer may be withdrawn or extended at any time.

All sales are subject to our standard terms and conditions, including cancellation and refund policy.

Blue Light: 40% off any full price Laser Hair Removal or Skin treatment

Receive 40% off the single treatment purchase price of any Laser Hair Removal or Skin treatment for Blue Light card holders.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for HydraFacial JLO Beauty Booster treatment, Laser Hair Removal “add on” areas, eyebrows or underarms.

Not to be used in conjunction with any other promotion, including but not limited to welcome Offers, Event Offers, and discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

With the Laser Hair Removal or Skin Treatments that are sold as a combination treatment package, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Offer may be withdrawn or extended at any time.

All sales are subject to our standard terms and conditions, including cancellation and refund policy.

Student Discounts & Offers

Unidays: 40% off Laser Hair Removal and Skin treatments

Receive 40% off the single treatment purchase price of Laser Hair Removal treatment areas or Skin treatments for Unidays members.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for HydraFacial JLO Beauty Booster Treatment, Laser Hair Removal “add on” areas, eyebrows or underarms.

Not to be used in conjunction with any other promotion, including but not limited to welcome Offers, Event Offers, and discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Offer may be withdrawn or extended at any time.

All sales are subject to our standard terms and conditions, including cancellation and refund policy.

Student Beans: 40% off Laser Hair Removal and Skin treatments

Receive 40% off the single treatment purchase price of Laser Hair Removal treatment areas or Skin treatments for Student Beans members.

To redeem offer, code is to be applied to the cart at time of checkout. One promo code per transaction. User must create an account and sign in for promo code to be redeemed.

The 40% off discount is not valid for HydraFacial JLO Beauty Booster Treatment, Laser Hair Removal “add on” areas, eyebrows or underarms.

Not to be used in conjunction with any other promotion, including but not limited to welcome Offers, Event Offers, and discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

The 40% discount is calculated using the standard single treatment price, and not pre-paid package prices or areas already reduced as part of this campaign or another promotion.

There is no limit on the number of pre-pay packages or combination treatment packages or single treatments that can be purchased.

The terms of use and redemption as detailed in our pre-pay package policy apply and are available on our website.

Offer may be withdrawn or extended at any time.

All sales are subject to our standard terms and conditions, including cancellation and refund policy.

Price Match Policy

At Laser Clinics United Kingdom our Price Promise enables our clients to shop with confidence knowing we will always match any competitor’s price being offered by the competitor in-clinic or online where the client has evidence that the same treatment (using the same equipment and products, and provided by appropriately qualified therapists) or product is available elsewhere at a lower price than our listed price, in accordance with our Price Match Policy terms set out here.

The Price Match Policy applies to like for like products & services across all laser hair removal, skin treatments, dermal fillers (subject to consultation) and Skinstitut® products. It does not apply to Skinstitut® products against other Skincare brands, but where Skinstitut® products are offered at another retailer for a lower price.

Where the competitor is advertising a price predicated on volume, the client must buy that volume as a minimum in order to qualify for a Price Match. 

The client is not restricted to this volume, they may buy more volume for the same competitor price. Clients must mention the Price Match Policy at the time of purchase, make the claim for the Price Match Policy in-clinic and must provide proof of the competitor’s current advertised price when seeking to price match. We may take further steps to confirm the validity of the price to be matched.

The following exclusions shall apply to our Price Match Policy:

Other discount codes such as Unidays, Blue Light or any other promotional codes may not be used in conjunction with the Price Match Policy;
The Price Match Policy will not be applied retrospectively where the products and/or treatments have already been paid for or received;
The Price Match Policy does not apply to offers made by competitors from group buying discount or coupon websites; and
We can only apply our Price Match Policy in-clinic, and not on online sales.

Our standard terms and conditions of sale (including our Refunds & Cancellation Policy), and treatment terms and conditions continue to apply to any products or services purchased under the Price Match Policy.

Online Customer Portal

In addition to the general use of this website, you may have access to, and use, our customer portal.

Our customer portal allows you to purchase, access and keep track of your purchases of, our laser hair removal treatments and skin treatments. We may update the use and access of the customer portal, including but not limited to allowing you to book treatments online, and opt in or opt out of the marketing material that we may provide to you. You agree and acknowledge that the use of, functionality of, and any promotions offered by us through, the customer portal may be modified in our discretion.

In order to use the customer portal, you must create one individual account, in your personal capacity. You can choose to sign up through Google, Facebook or by following the prompts on our website. In setting up your account, you will be required to complete all requested information in order to access and use the customer portal. If you disagree with any part of the information that is requested, please do not use the customer portal. Any failure by you to provide information during the account set up stage may constitute an inability to create your account and disable your access or use of the customer portal.

Your account is revokable, in our discretion, and cannot be transferred, licensed, leased, sublicensed or sublet by you to anyone else, and you agree to be held responsible for your account, including but not limited to your access to the account, the maintenance of it and the information that you have provided.

You agree not to infringe any third party intellectual property rights through the information provided on your account in the customer portal. You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.

Once your account is activated, you can use and access your account by following the “sign in” prompts on our website.

You agree and acknowledge that our standards terms for the purchase of laser hair removal treatments and skin treatments, along with our Cancellation and Refunds policy and Privacy Policy apply to, and govern your use of, your account and the customer portal.

You agree and acknowledge that we may access your account, and the details you have provided through your account, including signing in through Facebook or Google, on the customer portal, at our discretion, and that you may store your payment details through your account. The terms of our Privacy Policy, found at: https://www.laserclinics.com.au/privacy-policy continue to apply.

You agree that once your account is set up, we may send you communication, whether electronic or otherwise, to the details provided on your account.

Any failure by you to comply with the terms of use of this website and/or the customer portal permits us to, in our discretion, cancel your account. Should you wish to cancel your account yourself, you may do so by sending an email to us at cancelmyaccount@laserclinics.co.uk, and making a written request to cancel your account.

Add On Treatments

Bookings must be made for each add-on treatment purchased, at the same time as the booking is made for each treatment being added to.

Clients can only purchase the same quantity of individual add-on treatments as the number of primary treatments purchased in the pre-pay series.

Payment must be made in full and at the time of purchase of the treatment being added to and the terms of our refund policy apply.

Only valid on laser hair removal treatments and is not valid on skin treatments, cosmetic injection treatments or Skinstitut® products

The single treatment price of the add-on treatment must be equal or less in value than the treatment being added to.

Laser Hair Removal Packages

When laser hair removal areas are sold as a package, for example the Female Half Legs, Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

Full Body Laser Hair Removal Package Terms & Conditions

Clients may purchase the full body laser hair removal package at the prices set out in the marketing materials from time to time.

The full body laser hair removal package includes all of the laser hair removal areas offered by Laser Clinics United Kingdom, as set out in the marketing materials from time to time. This package does not include laser hair removal areas that are not currently offered by Laser Clinics United Kingdom.

Clients may elect to remove any area from their full body laser hair removal package

Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package. No reduction in price is available where areas have been removed from the package.

Bookings must be made for all laser hair removal treatments.

Bookings for this package may not be available at all times on all days.

Payment must be made in advance.

The package cannot be used between two or more clients. Photo ID may be requested.

Clients must pay for each treatment at the time of booking. No pre-payments are available, and multiple pre-paid discount prices are not available.

The terms of our refund policy

Not to be used in conjunction with any other offer or promotion. Our Price Promise does not apply to Full Body Laser Hair Removal Packages.

Skin Packages

The savings specified for each package are calculated on the normal per treatment price and not pre-paid prices.

Clients may purchase as many skin packages as they like, however payment must be made upfront in full and the terms of our refund policy apply.

The full amount of the package is payable prior to commencement of any treatments.

Bookings must be made for each treatment within the package.

Appointments cancelled, missed or changed without 24 hours’ notice will be deemed to have been taken and deducted from the client’s package.

Treatments included in each skin package cannot be exchanged for other treatments. However, the Skinstitut® products recommended in each skin package can be exchanged for another Skinstitut® product of the same full price value.

An LCUK Therapist will advise clients on the recommended time frames for each treatment within the skin package purchased, however it is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments.

All treatments within the skin package must be redeemed at the clinic the skin package was originally purchased.

All skin packages have a 12 month expiry on redemption of treatments.

Not to be used in conjunction with any other offer or promotion.

Client’s must inform LCUK of their skin concerns prior to commencing all treatments, Skinstitut® products and a consent form must be signed.

Client’s need to follow all at home protocols recommended by the LCUK Therapist. This may include Skinstitut® skincare and dietary guidelines.

Terms and Conditions for Cosmetic Injections

Receive £50 off your first inject treatment.

Offers apply to existing Laser Clinics UK clients on presentation of email offer or other evidence. Eligible clients must have not booked an inject appointment with Laser Clinics UK previously. Subject to availability and at the discretion of the Clinic Owner or Manager.

Receive £50 off your first inject treatment.

The £50 off is only available to new to inject clients, this excludes existing Laser Hair Removal and Skin clients who have not yet made an inject purchase.

Valid with any Cosmetic Injectables purchase including Skin Boosters, Profhilo, Polynucleotides and Dermal Fillers. Subject to consultation.

Not to be used in conjunction with any other offer or promotion, including but not limited to the Welcome Offer, Student Offers, Event Offers, and third-party discounts offered by third parties.

Bookings must be made prior to treatment and bookings are subject to availability.

There is no limit on the number of combination treatment area packages, pre-pay packages or single treatments that can be purchased.

The terms of use and redemption as detailed in our pre-pay policy apply and are available on our website.

Promotion period starts on Thursday 14^th November 2024 and ends at 11:59pm on Sunday 22^nd December 2024. Offer may be withdrawn or extended at any time. Offer may be withdrawn or extended at any time.

All sales are subject to our standard Terms and Conditions, including cancellation and refund policy. You can find these here: https://www.laserclinics.co.uk/terms-and-conditions/

Inject Deposits

A £20 deposit is required in advance for all cosmetic injection treatment bookings (redeemable against treatment cost).

Cosmetic injection treatments cannot be pre-paid.

Bookings must be made in advance.

Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.

Only the 30-minute consultation is complimentary - longer consultations will attract a fee in accordance with the cosmetic injections pricing schedule.

The price per area treated will depend on the number of units required and the product used.

For Lips to Love, the price is based on 1ml of dermal filler from a selection of three baseline lip filler products, as recommended for the client by the treating health professional.

For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.

Products purchased in a package can only be used in one appointment.

Packages cannot be split over appointments

Treatment Policies

Prepaid Treatment

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or treatment areas.

Pre-pays for skin treatments have a 12-month expiry date.

Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, the expiration date will be 18 months

All pre-pays affected by Coronavirus will have an additional 6 months to redeem

48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

Treatments may not be completed by the same therapist each time

Age Policy

Our customers must be at least 18 years of age to have any laser or skin treatments.

For persons aged 14-17, the Parent/guardian must be present for consultation and first treatment and understand the procedure and aftercare. Not necessarily for future treatments unless they wish to be.

Signed Consent must be done in person (the Consultation form cannot be taken home by the child).

We advise that due to hormonal changes/puberty, we do not recommend under 12 years of age.

For all Cosmetic Injectable treatments, clients must be aged 18+.

LCUK may request a valid form of ID to identify the age of the prospective client.

Medical Conditions And Medications

Can treat when the client is on Antibiotics as long as they are not photosensitive

Photosensitive must wait 2 weeks after taken

Refer to https://www.drugs.com/

Auto-immune- must-have Doctor consent. Psoriasis and eczema can treat around unless active, irritated or heat reactive.

Cancer - 2 years in remission with letter from Oncologist

Pregnancy

We require medical clearance for pregnant and breastfeeding individuals prior to proceeding with treatments.

Pregnant - Microdermabrasion and enzymatic peels
Breastfeeding - Laser, microdermabrasion, LED, and enzyme only

Treatment Booking Deposit

A deposit for your Laser Hair Removal or Skin Treatment may be required in advance of your booking (redeemable against treatment cost) at the request of your local Laser Clinics UK clinic. The deposit amount will depend on the type of treatment and or treatment area(s) booked.

Laser Clinics United Kingdom Gift Cards

These conditions apply to use of the Laser Clinics United Kingdom Gift Card (gift card), issued by Laser Clinics United Kingdom (LCUK).

Purchasing or using the gift card means that you accept these conditions.

LCUK may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.

If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of the state in which the gift card is purchased applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of the state where the gift card is purchased.

The gift card may only be used to purchase goods or services at the LCUK clinic from which the gift card was purchased.

Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the LCUK clinic from which it was purchased. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of LCUK.

GIFT CARDS ARE VALID FOR ONE (1) YEAR FROM DATE OF PURCHASE.

Gifts cards are valid for one year from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of LCUK.

Before & After Consent

LCUK would like to collect and process:

photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for the purpose of creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.

If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the Material by LCUK both now and in the future.

By signing the release you agree that LCUK may use the material for promotional and informational purposes.

You grant LCUK the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.

You grant LCUK the right to disclose the Material to third parties and media.

You understand LCUK may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge LCUK, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.